Refund Policy | CReATe

Refund Policy

CReATe Cord Blood Bank CReATe Cord Blood Bank was founded in 2005 by Dr. Clifford Librach, the Director of Sunnybrook Fertility Centre and has been successfully banking stem cells since that time. CReATe’s cutting edge technology offers the most advanced stem cell services available in the North American market.
790 Bay Street, Suite 1130 Toronto, Ontario M5G 1N8
Phone: 416-813-47000

Refund Policy



CReATe takes great pride in providing our clients with first class service. Our fee structure is clearly defined and there are no hidden costs. Only the registration fee is payable upfront. All other fees will only be charged after the blood and or tissue samples have been processed.

1. Registration and collection kit fee is non-refundable.

2. If blood and or tissue samples are not collected, the processing and storage fees are not payable.

3. After sample is processed and tested, and if storage is terminated, only the storage fees will be refunded.

4. Annual storage fee charges will be pro-rated for period of storage already provided.

5. Transportation and packaging charges for transfer of samples to transplant centre is the parent’s responsibility and must be paid prior to release of sample. These fees will vary depending on location.









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